We understand that privacy is an important issue for users of our software products. The following information is designed to help visitors understand what information we collect, and how we handle and use the information after that.
The only time that we collect Personal Information (i.e., information that identifies you personally) is when (a) when you place an order for one of our software products, in which case we collect your name and email address (b) when you contact us for information about our products or request support and (c) when you subscribe to our newsletters or press releases.
PerceptiLabs privacy principles:
The data controller is PerceptiLabs AB, Stockholm. We may collect information from our users at several different points on our website. Information may be stored on our servers or that of a third-party server on a secure basis. We may collect your personal information as an individual for various purposes, such as:
In our relationship with customers or prospects, they may voluntarily provide us with business contact information (such as name, business contact details, position or title) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
We may use information collected from users for sales and marketing purposes, including email marketing. We may combine this information with data obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with users. Users may choose not to receive marketing materials by unsubscribing using the Contact Form.
When you contact us for information, an order or for support services, we may collect your name and contact information, details about your request and we may include client satisfaction survey information. We retain such information for administrative purposes and in connection with our relationship with you.
If you wish to subscribe to information about PerceptiLabs via our website, such as press releases, we ask for an email address, name and company name and job title. We will use this e-mail address to send the requested information. You may open or cancel subscriptions of press releases at any time by so indicating on the Contact Form.
We may partner with another party to provide these or other specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
When you install, use, register or uninstall a PerceptiLabs software product (and on a periodic basis), the following information is transmitted to PerceptiLabs: Product Name, Version, Computer’s Public IP addresses, Username logged onto Computer, Operating System’s Registered Owner, Operating System’s Registered Organization, Name, Organization Name, Email Address (as entered on the registration screen of the Software Product), and installation date of the Software Product.
PerceptiLabs will exercise all reasonable efforts to store and maintain securely this information.
It's important to us to hear what users have to say about our services, and our policies. If you as site user have any questions, concerns, or complaints, or want to let us know what you think about any of our off-line and on-line products and services, you can use our general Contact Form.
If you want to access or have another request regarding your personal data, you can do that via sending an e-mail to firstname.lastname@example.org.